A clear, honest look at what's covered, what isn't, and how returns work if something isn't right. No fine print games, just plain answers.
Every F1 Slatmill ships with an 18-month warranty covering manufacturing defects under normal use, across all four sizes and all four slat materials.
✅ What's covered
❌ What's not covered
How to file a claim
Message us on WhatsApp or through the contact form with your order details, a description of the issue, and a photo or short video if possible. We'll confirm next steps within one business day. Verified warranty claims are repaired or replaced at no cost to you, including return freight.
If your F1 isn't right for you, contact us within 30 days of delivery for a full refund or exchange. We'd rather you be confident in your purchase than stuck with something that doesn't fit your dog or your space.
1
Reach out within 30 days
Message us on WhatsApp or the contact form with your order details and reason for return.
2
We confirm the process
We'll walk you through packing it back up and arrange collection or drop-off, depending on your location.
3
Refund or exchange
Once received back in resaleable condition, we process your refund or send the replacement right away.
• Manufacturing defects: return freight is covered by us, no cost to you.
• Change of mind: the mill should be returned in its original, resaleable condition. Return freight on change-of-mind returns is the customer's responsibility.
• Custom orders: mills with custom engraving or a two-tone powdercoat mix are made to order and are non-returnable unless there's a manufacturing defect, since they can't be resold as standard stock.
Reach out directly, we read every message and reply to everyone.
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